Submit a deletion request
This page lets you request deletion of your PropertyGuide account and associated app data. If you still have access to the app, you can also start from Settings, Account, Delete account.
What deletion covers
- Your PropertyGuide account record.
- Property, profile, roadmap, document, team, and financial snapshot data tied to your account.
- User-owned uploaded files and generated app records where deletion is technically available and legally allowed.
- Document packets and context grants you approved for professionals, pending document requests sent to you, and future PropertyGuide signed access to shared documents.
What may be retained
Some information may be retained where required or allowed for legal, security, fraud-prevention, dispute, tax, or compliance reasons. Public or claimed professional listing state may need to be unclaimed or anonymized rather than removed if it is not solely user-owned account data.
Limited audit, support, security, or compliance records may be retained where required or appropriate. These records should not expose document contents or private storage paths.
If a professional or other recipient has already downloaded or saved a copy outside PropertyGuide, deletion cannot retrieve that copy from their possession.
Deletion is not temporary deactivation. After completion, account access and associated app data may not be recoverable.